Call Monitoring and Response Management System

The St. Johns County Utility Department is seeking a comprehensive response management software platform, along with supplemental dispatch support services, to enhance their ability to intake, manage, dispatch, track, and analyze incident responses from St. Johns County citizens regarding water and/or sewer issues. The selected proposer will be expected to provide a platform that can handle high-volume call answering, voice response systems, and call center services. The scope of work includes providing a software platform and support services to manage incident responses. Key features of the required platform include: • Utility management services • Call answering telephone system, high volume • Voice response systems • Call center services • Incident management response services The proposer should have experience in providing similar services to utility companies or government agencies.