Mass Email Communication Platform

Iowa State University (ISU) is seeking a qualified vendor to provide a campus‑wide mass email and digital communications platform. The solution must support roughly 75 departments at launch, handle up to 40 million annual messages (broadcast, departmental, and transactional), achieve a 98 %+ inbox‑placement rate, and integrate with existing systems such as Microsoft Entra ID, Workday, and the university’s CRM(s). The contract will be for an initial term of three years with an option to evaluate a five‑year term and possible one‑year extensions. Vendors must supply a subscription‑management page (hosted or integrated), detailed cost‑allocation reporting, and be prepared to provide a VPAT for accessibility compliance. ISU prefers higher‑education references but will consider comparable large public‑sector clients.