MTA POLICE SECURITY HARDWARE AND SOFTWARE MAINTENANCE

The Maryland Transit Administration (MTA) is seeking a contractor to provide periodic maintenance, inspection, general repair, and emergency repair services for MTA's existing security systems, including hardware, software, and peripheral components. The contractor will be responsible for providing continuous routine maintenance and support to reduce downtime and streamline response time for corrective maintenance. The contract includes all labor, supervision, materials, parts, hardware, software, software support agreements, supplies, tools, equipment, transport, expenses, and all unspecified incidental items. The contractor must possess the necessary skillsets and rights to maintain and troubleshoot existing Aralia, Genetec, TS1000, and SFS1000 Claris Servers, SightLogix Cameras, and other hardware and software listed in Appendix 4. Key responsibilities include providing routine software updates, testing, and software installation on newly added equipment, coordinating work with MTA to ensure no disruption to services, and providing backup personnel for all on-site personnel. The contract duration is five years, and the contractor must comply with all applicable federal, state, and local laws and regulations. Some key points to consider: • The contractor must have experience with security systems maintenance and repair. • The contractor must have the necessary certifications and qualifications to perform the work. • The contractor must have a plan in place for providing routine maintenance and support. • The contractor must have a plan in place for emergency repairs and response. • The contractor must be able to work with MTA to ensure no disruption to services. • The contractor must be able to provide backup personnel for all on-site personnel.