Description
Gwinnett County seeks a cloud‑based, annual Software‑as‑a‑Service (SaaS) solution to automate intake, case management, secure communications, reporting, and compliance for its Gwinnett Re‑Entry Intervention Program (GRIP). The contract requires a fully integrated, multi‑tenant platform that includes 24/7 support, training, documentation, and a disaster‑recovery plan, and must meet rigorous security, privacy, and certification standards (SOC 2 Type II, CJIS, HIPAA). The vendor must also provide a daily outbound integration to the SmartCOP jail‑management system and ensure accessibility on Securus tablets (JP6 now, EVOTAB in 2027). No data migration is required, and the solution must support up to 350 users and handle 1,250‑1,800 cases annually.
• Deliver a production‑ready SaaS re‑entry management platform with full case‑management, intake automation, and reporting capabilities.
• Meet mandatory security certifications (SOC 2 Type II, CJIS, HIPAA) and adhere to Gwinnett County’s security standards (encryption, MFA, audit logs).
• Provide 24×7 support, comprehensive training (train‑the‑trainer, refresher), and a detailed implementation plan with a PMI‑certified project manager.
• Integrate daily outbound data to SmartCOP JMS, ensure usability on Securus tablets, and maintain data retention for up to three years post‑release.