Description
The Alaska State Commission for Human Rights is seeking a commercial case management software program to replace its current system. The new system should be able to track cases from inquiry/intake to investigation, conciliation, adjudication, and other sub-processes, and offer robust and flexible real-time reporting of case status. The system should also have the ability to integrate with DocuSign and MS Outlook 365. The contractor will be required to provide installation, configuration, training services, maintenance, and conversion. The contract term is expected to be 27 months, with three one-year optional renewals.
Key features required include:
• Electronic document management and electronic case files
• Ability to track multiple events per case
• Ability to track multiple types of communication and correspondence
• Ability to generate ad hoc reports
• Ability to integrate with MS Outlook 365
• Ability to integrate with DocuSign
• User-friendly interface with customizable dashboards
• Ability to manage user roles and access
• Audit logs for all changes made to case files/information