BEN Case Management System

The Nevada Purchasing Division is seeking proposals from qualified vendors to provide a Case Management System for the Business Enterprise of Nevada (BEN) program. The system should standardize workflows, ensure real-time tracking, and allow operators to submit tickets for repairs and maintenance. The contract term is expected to be four years, subject to Board of Examiners approval. The evaluation committee will score responses based on factors such as compliance and security, core functionality and customization, user experience and accessibility, vendor support and implementation, scalability and performance, and cost and value. • The system should be able to track all tasks from application submissions to program oversight. • The system should allow operators to submit tickets for repairs and maintenance. • The system should allow operators to complete all BEN forms. • The system should allow operators to submit reports. • The system should allow BEN staff to complete site reviews. • The system should allow BEN staff to track equipment inventory. • The system should reduce operational costs by replacing paper check processing with a digital payment solution.