• Deliver a fully hosted SaaS platform with intake automation, configurable case plans, audit‑trail, and role‑based access.
• Provide secure communication (messaging/video) and integration with SmartCOP JMS (once daily) and Securus tablet access.
• Offer dynamic reporting/analytics for Georgia DCS and DBHDD, mobile‑friendly participant portals (up to 3 years post‑release), and comprehensive training (train‑the‑trainer, online or onsite).
• Meet mandatory security standards: SOC 2 Type II, CJIS, HIPAA, MFA, encryption at rest/in‑transit, continuous SIEM logging.
• Include 24×7 support, warranty, disaster‑recovery plan, and a PMI‑certified project manager to handle implementation, testing, and change‑management.
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