Project 2781 RFQ SIP Provider for Phone Service for BC

Brown County is seeking a qualified vendor to provide a full‑service Session Initiation Protocol (SIP) telephone solution for its county offices. The contract will cover provisioning of roughly 2,000 Direct Inward Dialing (DID) numbers, 210 simultaneous call paths, mandatory E‑911 location services, unlimited North‑American calling, outbound caller ID, fax support, and a guaranteed 99 %+ uptime. Optional features such as SMS and scheduled number porting are desirable. The engagement is a two‑year initial term with the possibility of up to three one‑year renewals, requiring the vendor to manage a staged rollout, support physical fax machines, and ensure compliance with insurance, licensing, and confidentiality requirements. • Provide 2,000 DIDs (primarily 920‑448 NPA‑NXX) and port them (bulk or staged). • Deliver 210 concurrent call paths with 99 %+ SLA and E‑911 services. • Offer unlimited U.S./Canada calling, outbound caller ID, fax capability, and optional SMS. • Manage a phased department‑by‑department migration and maintain required insurance and Wisconsin contractor licensing.