Description
Gwinnett County is seeking a cloud‑based, annual Software‑as‑a‑Service solution to automate the intake, case management, secure communications, reporting, and compliance functions of its Gwinnett Re‑Entry Intervention Program (GRIP). The vendor must deliver a fully hosted, multi‑tenant SaaS platform that integrates daily outbound data to the SmartCOP jail‑management system, supports user access on Securus tablets, and meets strict security certifications (SOC 2 Type II, CJIS, HIPAA). The contract includes 24 × 7 support, comprehensive training, and a warranty covering the first year.
• Core functionalities: intake automation, configurable case plans, secure messaging, dynamic dashboards, audit‑trail compliance.
• Technical requirements: AD/MFA authentication, end‑to‑end encryption, continuous SIEM logging, U.S. data residency, and integration with SmartCOP (once‑daily) and Securus tablet access.
• Service obligations: 24 × 7 help‑desk support, training (onsite/virtual), disaster‑recovery plan, and a project manager certified to PMI standards.