Description
The County seeks a cloud‑based, SaaS Re‑Entry Management System to automate intake, case management, secure communications, reporting, and compliance for the Gwinnett Re‑Entry Intervention Program (GRIP). The vendor must deliver a full‑service solution—including software licensing, implementation, training, 24/7 support, and disaster‑recovery—while meeting stringent security, insurance, and certification requirements (SOC 2 Type 2, NIST 800‑53, CJIS, HIPAA, etc.). The contract is an annual SaaS agreement with a one‑year term, renewable at the County’s discretion.
• Provide web‑browser (and optional mobile) access for intake, case tracking, and secure messaging.
• Integrate with existing systems such as Smart Cop Jail Management System and Securus Technologies.
• Deliver 24 × 7 support, training (train‑the‑trainer), and full documentation, plus a disaster‑recovery plan.
• Comply with extensive insurance limits, A.M. Best rating requirements, and security controls outlined in Attachment A.
• Submit a detailed functional‑requirements response (Attachment B) and a sealed pricing workbook (Attachment C) by the September 18 deadline.