Description
The Town of Hooksett is soliciting a vendor to replace and upgrade its telephone infrastructure across seven municipal facilities, delivering a unified VoIP system with paging, auto‑attendants, and 24/7 support. The contract will cover equipment installation, migration of existing lines, ongoing voice service, and comprehensive maintenance.
• Replace legacy PBX and analog phones with Grandstream GRP2615/GRP2616 units and associated hardware.
• Install new Ethernet runs, PoE switches, and paging speakers; retire outdated wiring at police, fire, public works, library, and town hall locations.
• Provide managed voice‑over‑IP services, local/long‑distance calling, voicemail‑to‑email, and 24 × 7 emergency maintenance with defined response times.
• Offer flexible contract terms (3‑ or 5‑year) with monthly billing, and support line additions/deletions at no extra charge.
• Deliver a fully operational system by December 30 2024, ensuring continuity of existing services during transition.