License and Implementation, Contact Center Solution

This solicitation seeks a vendor to provide a licensed contact center solution and associated implementation services for Snohomish County. The contract will cover software licensing, system integration, configuration, training, and ongoing support to enable a modern, multi‑channel contact center environment. • Provide a fully licensed contact center platform (voice, chat, email, and possibly SMS) suitable for county operations. • Deliver implementation services including system design, integration with existing IT infrastructure, data migration, and user training. • Include post‑implementation support, maintenance, and optional upgrades for a defined period. • Respond to any clarification questions by April 10 2026 and submit a full proposal by April 23 2026. • All proposals must be submitted through the ProcureWare portal; the opportunity was later cancelled on April 15 2026.