Recreation Management System

The City of Manhattan Beach is seeking a recreation management system to manage daily activities, including program registration, facility reservations, memberships, point of sale, ticketing, and more. The system should be an off-the-shelf, turn-key configurable recreation management software package that can run standard reports and interface on handheld mobile devices. The City has over 200 acres of parks and recreational facilities, including 11 parks, 6 community centers, and over 40 acres of recreational beach area. The successful proposer will be responsible for providing all labor, materials, tools, equipment, software, documentation, training, transportation, and services necessary for the implementation of the new software. • The system should include the ability for recreation program registration and payment as well as facility rental management processing. • The system should be able to run standard reports and have the ability to interface on handheld mobile devices. • The system should be mobile-friendly and have a mobile app option. • The system should be compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Levels A and AA. • The system should have robust cybersecurity, such as protecting personally identifiable information (PII) and payment data in alignment with the NIST framework. • The system should have a minimum one-year warranty period for the on-premises software delivery model. • The system should have a Service Level Agreement (SLA) guaranteeing 99.9% to 99.95% system uptime for the Software-as-a-Service (SaaS) model.