ECMH Support Line Call Agent and Statewide Services

The Colorado Department of Early Childhood is seeking proposals from qualified organizations to deliver statewide infant and early childhood mental health consultation services and support activities. The successful vendor will provide call agents to operate the ECMH Support Line, which is a no-cost, confidential resource for parents and professionals caring for children under six. The call agents will provide general psychoeducation, support, and connect callers to local resources. The vendor will also be responsible for providing brief consultations and participating in statewide awareness-building and quality improvement processes. • The ECMH Support Line operates Monday through Friday during business hours. • The vendor must have experience delivering Colorado's model of infant and early childhood mental health consultation. • The vendor must ensure that all call agents have the necessary qualifications and experience, including a strong knowledge of the Nurturing Connections service delivery model. • The vendor must provide data on successful program delivery via virtual services in communities with high needs for early childhood mental health supports. • The vendor must describe their framework for Continuous Quality Improvement (CQI) and how they will ensure data is collected and entered in alignment with state program requirements.