G009--Beneficiary Location Service Support - VA Insurance Service in Philadelphia PA

The Veteran Administration (VA) Insurance Service and Operations Center (INS) is seeking locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. The services shall include obtaining current contact information for named beneficiaries, conducting research to identify possible alternate beneficiaries, obtaining current contact information for alternate beneficiaries, and conducting outreach to beneficiaries to provide information to facilitate completing claims. The contractor shall provide all resources necessary to accomplish the deliverables as described in the performance work statement (PWS). The period of performance is one 6-month base period followed by four 12-month option periods. Some key points to consider include: • The contractor will be provided with a minimum of 1000 cases during the base period, including cases selected from each tier as described in the PWS Table 1. • The contractor's effectiveness will be evaluated during the base period to determine if the option period will be renewed and to estimate volumes of cases from each tier to be referred for locator and outreach services in subsequent option periods. • The contractor must comply with the Service Contract Act and provide employees with paid sick leave, vacation, holidays, and other benefits as required by law.