Contact Center CRM System

The City/County Purchasing is seeking proposals for a Contact Center CRM System. The system should be able to handle the city's contact center operations. The proposal should include all the necessary details, including the system's features, pricing, and implementation plan. • The proposal should be submitted electronically as a single PDF document. • The proposal should be endorsed with "Contact Center CRM System, RFP26116". • The city reserves the right to reject any or all proposals. • Questions and inquiries should be emailed to [email protected] by 5:00 PM January 23, 2026. • An optional virtual pre-bid meeting will be held on January 15, 2026, at 2:00 PM.