CFSA - FY27 - DialPad Voice Application Services - DCSS Vendors Only

The District of Columbia’s Child and Family Services Agency (CFSA) is seeking a vendor to provide DialPad Voice Application Services exclusively to DCSS vendors for FY27. The contract will cover subscription licensing, implementation, ongoing support, and training for a cloud‑based voice communication platform that integrates with existing agency systems. This effort aims to modernize call handling, improve accessibility, and ensure compliance with federal and local regulations. • Provide DialPad subscription licenses and manage renewals for the agency. • Implement integration with current case‑management and reporting tools. • Deliver user training, technical support, and system administration throughout the contract period.