Answering Service Hotlines

The County of Fresno, Department of Social Services, is seeking a vendor to provide answering services for the Child Protective Services Hotline and the Adult Protective Services Hotline. The contract is for a period of three years, with the potential for two additional one-year periods. The vendor will be required to provide services from December 1, 2017, to November 30, 2020. The scope of work includes answering calls, patching calls, and transferring calls. The contract has a estimated value of $25,000.00. • The contract requires the vendor to provide answering services for an average of 2,400 calls per month for the Child Protective Services Hotline and 450 calls per month for the Adult Protective Services Hotline. • The vendor must be available to meet in person with Department staff on a quarterly and as-needed basis. • The contract has a base rate of $100 per month, with additional charges for calls exceeding 2500 per month. • The vendor must comply with all applicable laws and regulations.