Public Information Case Management System

The State of Montana is procuring a Public Information Case Management System to manage public information requests. The system should have features such as intake, refine, classify, estimate, payment, search, review, provider, response, workflow, admin, technology, and pass/fail components. The contract was awarded to Armedia, LLC, with a proposed cost of $435,800.00. The evaluation criteria for this RFP included project plans, support and training, SOW with description of implementation services, requirements, business experience, and oral presentation/demonstration. Some of the key features of the proposed system include auto time tracking, AI, and deduplication. The system should also have a user-friendly interface and provide good customer support. • The system should be able to handle a high volume of requests and provide real-time updates. • The system should have a robust search feature and be able to integrate with other systems. • The system should have a secure storage feature and be able to provide reports and analytics. • The system should have a user-friendly interface and provide good customer support. • The system should be able to handle a high volume of requests and provide real-time updates. • The system should have a robust search feature and be able to integrate with other systems. • The system should have a secure storage feature and be able to provide reports and analytics.