Purchase of a Daupler Incident Response Management System

The City of Orlando has entered into a contract with Daupler, Inc. for the purchase of a Daupler Incident Response Management System. The contract includes the purchase of Daupler Engage text services, Daupler AI, Daupler Analytics, and Work Order Integration. The total amount for a six-month term is $99,800.00. The contract is for an initial term of two years, with the option for renewal. The key features of the contract include: • Daupler Response Management Module • Daupler Engage: customer text updates, text links, customer photo uploads, address updates • Daupler AI: AI/Classifier technology for incident triage and categorization, service area identification • Daupler Analytics: Daupler heatmap, date/time & category reporting, customer callback metrics • Work Order Integration: automatically create service requests, sync system category mapping, transfer report data, including customer notes and contact • 24/7 customer support, dedicated implementation team