21/0119 - Non-Emergency Cloud Contact Call Center Solution

The contract is for a non-emergency cloud contact call center solution for Harris County. The solution will integrate multiple communications channels into a single system, allowing agents to communicate with customers or clients by phone call, email, or instant messaging. The contract was awarded to ConvergeOne, Inc. for a period of five years, with four one-year renewal options. The total cost of the contract is $1,366,933. Key features of the contract include: • Integration of multiple communications channels • Non-emergency cloud contact call center solution • Five-year contract term with four one-year renewal options • Total cost of $1,366,933 • Awarded to ConvergeOne, Inc.