Hosted Voice-Over-Internet-Protocol (VOIP) Telephone Services

The City of Mobile, Alabama issued a competitive RFP (RFP 2018‑001) for a fully hosted VoIP telephone service to replace its legacy Avaya PBX. The award was made to Telepak Networks (C‑Spire Business Solutions) to provide a five‑year hosted solution with optional three‑year extensions. The contract covers migration of approximately 1,300 lines (both VoIP and analog), porting of roughly 7,500 DID numbers, provisioning of soft‑phone and mobile app integration, call‑center functionality for 15 agents, and 24/7/365 support. The City supplies the handsets and existing LAN/PoE infrastructure; the vendor hosts all switching, routing, and SIP services, and must meet 99.999 % uptime and provide a web‑based admin portal, E911 support, and detailed reporting. • Hosted, carrier‑grade VoIP platform (no on‑premise PBX) • Migration of ~1,300 phone lines and porting of ~7,500 numbers • Call‑center, soft‑phone, mobile‑app, and 24/7 support with 5‑year term + two optional 3‑year renewals