RFP 2027-002 Region One Crisis Call Center

Region Ten Community Service Board is soliciting proposals to operate a 24/7/365 Region One Crisis Call Center. The contractor will provide telephone, text, and web‑chat crisis services, including crisis intervention, assessment, de‑escalation, referral, and coordination with regional crisis resources. This is a full‑service, ongoing operation requiring staffing, technology platforms, and integration with existing regional services. • Provide 24 hours‑a‑day, 365 days‑a‑year crisis call handling (phone, text, web‑chat). • Deliver crisis intervention, assessment, de‑escalation, referral, and coordination services. • Must integrate with regional crisis service providers and meet the proposal deadline of October 16 2026.