SMS/Text services for Public Outreach

The Las Virgenes Municipal Water District is seeking proposals from qualified firms to provide SMS and Text messaging services for non-emergency communications with customers. The selected vendor will be required to provide an SMS/Text messaging platform that meets specific specifications, including platform compatibility, scalability, compliance with regulations, and analytics and reporting tools. The vendor will also be responsible for implementing the service, providing ongoing maintenance and support, and managing user data in a secure and confidential manner. The initial contract term is expected to be for one year with options for extensions based on performance and mutual agreement. Some key points to consider are: • The SMS/Text service must be compatible with various devices and support a user base of at least 50,000 constituents. • The solution must comply with the Telephone Consumer Protection Act (TCPA) regulations, CAN-SPAM Act, and the Federal Communications Commission (FCC) rules regarding telecommunications. • The vendor must provide comprehensive analytics and reporting tools that track message delivery rates, open rates, response rates, and other relevant metrics. • The vendor will be required to work closely with the District's Public Outreach Team to develop best practices and messaging strategies that align with community needs and environmental conservation initiatives.