T3151 - Workforce Development Case Management Solution

**Bid Solicitation # 25DPP01053 T3151 Workforce Development Case Management Solution** **Purpose and Intent:** - Procure a comprehensive web-enabled, Software as a Service (SaaS), statewide Workforce Case Management Solution (the "Solution") to replace the current Workforce Case Management System, known as America's One-Stop Operating System (AOSOS). - Award a contract to the responsible bidder whose quote, conforming to this solicitation, is most advantageous to the State of New Jersey (State), considering price and other factors. **Background:** - The New Jersey Division of Workforce Development oversees 40+ workforce programs supported by federal and state resources, serving over 100,000 stakeholders annually. - The State intends to replace AOSOS and ancillary workforce systems with leading-edge technology that meets business and technical requirements. **Scope of Work:** - Replace the existing case management system with a leading-edge solution that meets or exceeds all business and technical requirements. - Integrate, scale, and consolidate case management of federal, state, and local workforce programs, services, and activities into a centralized core solution. - Provide self-service/virtual service delivery and electronic communication among jobseekers, employers, providers, partners, and Workforce Development staff. - Capture document imaging and electronic signatures. - Allow automated referrals from partner agencies, providers, and community partners. - Interface with ancillary systems to improve data integrity for federal and state reporting. - Provide data conversion, data migration, and integration strategies. - Maintain comprehensive federal and state required reporting, while enhancing functionality for ad-hoc reporting and query capabilities. - Enhance and offer new opportunities for tracking enrollment, progress, and outcomes across programs and partners. - Allow ongoing adaptability to accommodate potential legislative federal and/or state mandates. **Contract Term and Extension Option:** - Initial contract term of one (1) year from the contract award date, with the option to extend for up to four (4) additional one-year terms. **Bid Submission Requirements:** - Quotes must be submitted through the State of New Jersey’s eProcurement system, NJSTART. - Bidders are encouraged to visit the NJSTART Vendor Support Page for Quick Reference Guides (QRGs), supporting videos, glossary of NJSTART terms, and helpdesk contact information. - Quotes must include all-inclusive pricing. **Evaluation Criteria:** - Technical Evaluation Criteria: