Description
The State of Tennessee, through its Emergency Management Agency, seeks a commercial, cloud‑based Critical Incident Management System (CIMS) that provides real‑time incident tracking, resource coordination, multi‑agency collaboration, and native integration with ESRI ArcGIS Online. The vendor must deliver a fully hosted SaaS solution, configure workflows without custom coding, support up to 5,000 provisioned users and 300 concurrent users (surge to 600), meet FedRAMP‑moderate (or equivalent) security standards, and provide five‑year ongoing support, training, and disaster‑recovery services. The contract is a fixed‑price, five‑year agreement with a maximum State liability of $800 k.
• Scope includes implementation, configuration, testing, training, 24/7 support, and annual SaaS subscription.
• Mandatory certifications: FedRAMP moderate (or ISO 27001, SOC 2 Type II, etc.), three existing government/public‑safety references, and required insurance.
• Evaluation weighted 100 points: technical (50), qualifications (10), oral presentation (10), cost (30).