Description
The Wake County Public School System is seeking a proposal for an integrated, automated IT Service Management (ITSM) solution. The selected solution will serve as the primary technology service management platform for all Pre-K-12 schools and district-level departments. The ITSM solution should provide a range of functionalities, including service request, knowledge, change, and asset management. The solution should be web-based, scalable, and secure, with a user-friendly interface and the ability to integrate with existing systems. The vendor should have experience providing ITSM solutions for large school districts or comparable organizations and should be able to provide a dedicated project manager, technical support, and training.
Some key features of the ITSM solution include:
• Service catalog management
• Incident and problem management
• Change management
• Asset management
• Knowledge management
• Reporting and analytics
• Artificial intelligence and automation capabilities
The proposal should include a detailed description of the ITSM solution, its features and functionalities, and how it meets the requirements outlined in the RFP. The proposal should also include information about the vendor's experience, qualifications, and approach to implementation, support, and maintenance.