Mobile Crisis Services and 911 Communication Center Diversion

The contract is for the provision of Mobile Crisis Services and 911 Communication Center Diversion in Orange County, Florida. The services aim to provide rapid, on-site crisis response to youth aged 0-17 experiencing emotional, behavioral, mental health, social-emotional, or developmental difficulties, and to directly link those contacting the 911 communication center in crisis to mental health professionals. The contract has a term of three years, with the option to renew, and a total budget of $1,069,715.03 per year. The vendor, Devereux Advanced Behavioral Health Florida, is responsible for providing the services, including crisis counseling, intervention, and planning, as well as linkage and referral to community-based services. The contract includes requirements for cultural and linguistic competency, as well as for the vendor to provide data and reports to the county for monitoring and evaluation purposes. Some key points of the contract include: • The vendor must provide Mobile Crisis Services 24 hours a day, 7 days a week, and 365 days a year. • The vendor must respond to requests for Mobile Crisis Services within one hour of the initial call. • The vendor must provide follow-up appointments with a provider within 30 days of the Mobile Crisis Services response. • The vendor must submit monthly reports to the county, including process measures, performance measures, and financial sustainment plans. • The vendor must comply with all applicable laws, regulations, and standards, including HIPAA and FIPA.