Customer Relationship Management (CRM) System

The City of Roseville is seeking a Customer Relationship Management (CRM) system to increase civic engagement and provide citizens with access to reliable and efficient services online. The system should also provide an internal ticket system for all departments, improving internal processes. The key goals of the project include providing citizens with access to reliable and efficient services online, investing in technology that will grow along with the city, and providing an internal ticket system for all departments. The contract was awarded to Rock Solid Technology, Inc. pending City Council approval. • The CRM system should provide an internal ticket system for all departments • The system should provide citizens with access to reliable and efficient services online • The system should be able to grow along with the city • The contract was awarded pending City Council approval • The City of Roseville is seeking a CRM system to increase civic engagement