Customer Service Complaint Management Application

The City of Lauderhill is seeking a web-based application to enhance its customer service functions. The application should improve complaint escalation, routing, tracking, and overall performance monitoring. The selected supplier will be responsible for the acquisition, configuration, and implementation of the application. • The application should be web-based • The application should improve complaint escalation, routing, tracking, and overall performance monitoring • The supplier will be responsible for the acquisition, configuration, and implementation of the application • The City of Lauderhill is looking for a solution to enhance its customer service functions