Enterprise Case Management Platform

West Virginia University is seeking information on a modern, enterprise‑grade Case Management Platform that can serve a broad set of university operational needs. The RFI is purely informational; no contract will be awarded based on this solicitation, but the information gathered will shape future procurement. • Desired solution must handle case intake, workflow routing, collaboration, document management, knowledge base integration, and robust reporting/analytics. • Must support multiple user types (agents, internal customers, external customers) and integrate with WVU’s Okta single sign‑on, provide cloud‑native scalability, and meet accessibility (VPAT) standards. • Expected usage parameters for cost estimation include 10 agents, 800 internal users, 40 k external portal users, >250 k cases annually, and 5 k knowledge articles with 7‑year retention.