1998-25 Cloud Hosted VOIP Phone System

The Housing Authority of the City of Hartford is seeking proposals for a VOIP system. The successful vendor will provide migration from the current VOIP system, configuration, and ongoing managed services. The services include unlimited local and long-distance call plans, E-911 registration, hosting, maintenance, support, and service of the VOIP environment. The vendor should ensure a service level agreement of 99.99% with a credit if the service falls below the threshold. Key aspects of the proposal include: • Configuration and migration of the current VOIP system to a managed solution • Porting of existing numbers to the cloud-hosted provider's infrastructure • Ongoing managed services, including unlimited local and long-distance call plans • E-911 registration and ongoing services • Hosting, maintenance, support, and service of the VOIP environment • Service level agreement of 99.99% with a credit if the service falls below the threshold