Description
The Indian Health Service is seeking to identify Indian Small Business Economic Enterprises (ISBEEs) capable of performing the requirement for an Automated Patient Communication Platform for the Wewoka Indian Health Center. The platform should include features such as prescription refill reminders, patient surveys, and ad-hoc communications. The contractor will be responsible for installing and maintaining the system, as well as providing training to staff. The period of performance will be 12 months from the date of award, with four 12-month option years.
• The system must interface with the VoIP phone system and electronic health record program.
• The system must provide prescription refill reminders and patient surveys.
• The system must be accessible to people with physical, sensory, and cognitive disabilities.
• The contractor must provide maintenance and support services, including hardware and software maintenance.
• The contractor must ensure that all information and communication technology (ICT) deliverables comply with the Revised Section 508 Standards and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.