Telephonic Translation and Video Remote Interpretation Services RFQ

The Department of Transitional Assistance is seeking vendors to provide telephonic translation services. The selected vendor will sign a Statement of Work under which the scope of work described within this RFQ will be authorized. The contract start date will be July 1, 2026, and the contract term will be for one year with three options to renew in one-year increments. The vendor will provide both scheduled and on-demand remote services seven days per week between 7:00 AM and 6:00 PM Eastern Standard Time. Some key points of the job include: • Providing telephonic translation services to support the Department's mission • Meeting performance standards, including responding to incoming calls within an average of 15 seconds and maintaining an average monthly successful connection time of 30 seconds or less • Providing services for a variety of languages, with a minimum of 99% fulfillment rate for all languages • Maintaining system uptime of 99.9% • Submitting a monthly invoice for billable services, with billing rates per minute per language • Designating a single staff member to serve as the primary point of contact for DTA regarding day-to-day management of the contract