Medical Record Documentation (Dictation and Transcription) System with Epic Integration

The County of San Mateo is seeking a vendor to provide an advanced medical dictation and transcription system that integrates with their existing Epic Electronic Health Record (EHR) environment. The system must utilize cutting-edge speech recognition, ambient listening, and artificial intelligence (AI) technologies to improve documentation accuracy, reduce turnaround times, and increase clinician efficiency. The vendor must provide a system that meets the County's technical requirements, including seamless integration with Epic, SOC 2 and HIPAA compliance, and a user-friendly interface. The contract will have a term of three years, with an option to extend for an additional two years. • The system must have speech recognition accuracy of at least 95% in medical terminology. • The system must support multiple languages and dialects relevant to the San Mateo County community. • The system must have adaptive learning capabilities tailored to individual clinician profiles. • The system must have customizable templates for notes, letters, and reports. • The system must have real-time and batch transcription support. • The system must have an intuitive, user-friendly interface requiring minimal training. • The system must have mobile dictation with real-time synchronization with the medical records system. • The system must have confidence scoring and auto-flagging of potential errors. • The system must have cloud-based infrastructure. • The system must have automated ICD-10 and CPT coding suggestions with at least 90% accuracy. • The system must have the ability to initiate and complete order entry directly from dictated content.