Description
The District of Columbia Courts seeks a ServiceNow Elite or Premier Partner to lead a comprehensive 14‑month enterprise ServiceNow transformation, covering implementation, integration, configuration, migration, organizational change management, training, and 30‑60 days of post‑production support, with two optional one‑year extension periods. The effort includes upgrading the existing ITSM instance from the Yokohama to the Australia release by December 2026, deploying additional modules (HRSD, CSM, HAM, EAM, FSM, ITOM/CMDB), establishing accurate CMDB/Discovery, integrating with Active Directory, SolarWinds, Forescout, and future USA Staffing integration, and delivering hybrid onsite/virtual training. No incumbent exists; the Courts already own the necessary ServiceNow licenses and expect the contractor to provide professional services only.
• Scope: Full‑stack ServiceNow platform implementation (ITSM, HRSD, CSM, HAM, EAM, FSM, ITOM/CMDB).
• Duration: 14 months base, with two optional 12‑month renewal years.
• Delivery model: Hybrid (primarily remote, with onsite as needed).
• Key deliverables: Upgrade to Australia release, module configuration, data migration (none required), CMDB/Discovery set‑up, service mapping, work‑order management framework, training (onsite & virtual), 30‑60 day hyper‑care.
• Mandatory certifications across all ServiceNow domains; prime must hold Elite/Premier Partner status and ≥5 years implementation experience.
• Estimated effort ceiling: 1,920 support hours per year for option years.
Attached files
Contact
Ahmad Stanekzai