Contact Center as a Service (CCaaS) Solution

The Washington Suburban Sanitary Commission (WSSC) is seeking a Contact Center as a Service (CCaaS) solution. The CCaaS provider must be listed in Gartner's Magic Quadrant for Contact Center as a Service, and the offeror must have at least 10 years of experience as a CCaaS provider or reseller. The offeror must also meet other minimum qualifications, including holding a current, top-tier partnership designation with the underlying CCaaS platform vendor. The project includes implementation, 90-day hypercare support, one-year managed services, and annual subscription for three years. The offeror must provide a technical proposal and a pricing proposal, and the evaluation factors include demonstrations, firm's experience, technical approach, and pricing. Some key points to consider: • The CCaaS provider must be listed in Gartner's Magic Quadrant for Contact Center as a Service. • The offeror must have at least 10 years of experience as a CCaaS provider or reseller. • The offeror must meet other minimum qualifications, including holding a current, top-tier partnership designation with the underlying CCaaS platform vendor. • The project includes implementation, 90-day hypercare support, one-year managed services, and annual subscription for three years. • The offeror must provide a technical proposal and a pricing proposal. • The evaluation factors include demonstrations, firm's experience, technical approach, and pricing.