Enterprise Guest / Venue / Commerce Management Platform

The Olympic Authority seeks to procure and implement a comprehensive, enterprise-grade guest, venue, and commerce management platform (the "Platform") to serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across all Olympic Authority-managed venues, programs, and events. At a minimum, the Platform must: Enable unified commerce across all applicable sales and service channels, including on-site POS, e-commerce, mobile, and approved third-party integrations; Support multi-venue, multi-resort operations within a single enterprise architecture; Provide real-time or near real-time Integration with operational systems including access control, food and beverage, rentals, lessons, and retail, as applicable; Facilitate secure, tokenized payment processing aligned with PCI DSS requirements; and Support scalable, high-availability operations during peak seasonal demand, while maintaining vendor-agnostic interoperability and avoiding dependence on a closed ecosystem. The Olympic Authority’s objective is to deploy a future-ready Platform capable of supporting evolving guest expectations, operational complexity, and data-driven decision-making over the next decade. The selected Platform must be capable of delivering hyper-personalized guest experiences across all venues and channels and must include AI-driven capabilities that leverage model context protocol or equivalent frameworks for orchestration, automation, and decision support. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Accesso LLC Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 0.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 10.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%